Privacy Policy

1. Introduction

This Privacy Policy explains how Frameling ("we", "us", or "our") collects, uses, and protects your personal information when you use our Service. By using the Service, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

We collect the following information when you use our Service:

• Email address: used for account creation and communication.
• Country: determined automatically based on your IP address, used for internal analytics.
• Usage data: information about how you use the Service, including activity timestamps, referral attribution, and interactions, used to provide and improve the Service.
• Transaction history: records of completed payments including date and status, used for subscription management.
• Payment information: handled entirely by Paddle.com. We do not store your payment details.
• Google profile data: if you sign in with Google, we may receive your email address, name, and profile photo from Google, as provided by Google's authentication service.

3. How We Use Your Information

We use the collected information to:

• Provide and maintain the Service.
• Manage your account and subscription.
• Send important service-related emails.
• Improve and develop the Service.
• Provide customer support and respond to your inquiries.

4. Data Storage

Your data is stored securely using Supabase, a cloud database provider. We take reasonable measures to protect your data from unauthorized access. However, no method of transmission over the Internet is 100% secure.

5. Third-Party Services

We use the following third-party services which may process your data:

• Paddle.com: payment processing. Subject to Paddle's Privacy Policy.
• Supabase: database and authentication. Subject to Supabase's Privacy Policy.
• Google OAuth: authentication via Google Sign-In. Subject to Google's Privacy Policy.
• Resend: email delivery service used to send service-related emails and respond to support inquiries. Subject to Resend's Privacy Policy.
• ipapi.co: IP geolocation service used to determine your country. Subject to ipapi.co's Privacy Policy.

6. Affiliate Program

We operate a closed affiliate program for selected partners. If you participate in this program, we collect and store the following data:

• Email address and account information.
• Promo code assigned to you.
• Referral statistics: number of users registered via your promo code and their subscription status.
• Payout history: earnings and withdrawal records.

This data is used solely for administering the affiliate program.

7. Cookies

We use only essential cookies required for authentication and session management. We do not use tracking or advertising cookies.

8. Your Rights

You have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate data.
• Request deletion of your account and associated data.

To exercise these rights, contact us at hello@frameling.com.

9. Data Retention

We retain your data for as long as your account is active. If you request account deletion, we will remove your personal data within 30 days, except where retention is required for legal or operational purposes.

10. Children's Privacy

Our Service is not directed at children under the age of 13. We do not knowingly collect personal information from children.

11. Changes to This Policy

We reserve the right to update this Privacy Policy at any time. Continued use of the Service after any changes constitutes your acceptance of the new policy.

12. Contact

If you have any questions about this Privacy Policy, please contact us at: hello@frameling.com